RETURN POLICY
Please read all sections carefully to understand the conditions and cases under which returns will be accepted.
Those who return any product, the amount will be credited automatically in the Oweg cashback account which you can use for any further purchase.
Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on oweg.in.
If you report an issue with your Water purifier, Chimney, UPS inverter or Microwave, we may schedule a technician visit to your location.
For products where installation is provided by the Company do not open the product packaging by yourself. Company’s authorised personnel shall help in unboxing and installation of the product.
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned.
For refund if the product of your choice is unavailable in your preferred size or colour or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you
Please read all sections carefully to understand the conditions and cases under which returns will be accepted.
1. HOME APPLIANCES: Bottle, Lunchbox, Mop, Scissors, UPS inverter / Batteries, Water purifier:
7 days from date of delivery. Refund, Replacement or Exchange.This item is eligible for free replacement or return within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
2. KITCHEN APPLIANCES: Fry pan, Handi, Kadai, knife, Pan, Pressure cooker, Sauce pan, Tava, Mixer grinder, Induction, Emergency lamp LED, Iron, Roti maker, Toaster
7 days return from date of delivery. Refund, Replacement or Exchange.This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful
3. UPS INVERTER & BATTERIES
This item is non-returnable but it is a replaceable due to consumable nature of the product. It will be inspected by the engineers. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
4. WATER PURIFIER:
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
5. COMPUTER ACCESSORIES:
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
6. MOBILE ACCESSORIES:
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
RETURN: (Reasons) Product purchased on oweg will be acceptable for returns if:
RETURN (Pick-up):
In case of Exchange: Your order will be exchanged for a new identical product of a different size or color. In case of replace:
The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
REFUND: