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Cancellation Policy


A cancellation fee may be levied on a customer on account of cancellation of orders by customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the order upon placing/confirming the said order on the Platform. It is clarified that there will be free cancellation of orders only for the initial few hours of placing an order, as specifically provided on the product page. After such time frame, Cancellation Fee will be levied on applicable products.

Why is Cancellation Fee charged?

Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an order by the seller and to compensate the logistics service providers for incurring a cost when they ship the order.

The Cancellation fee charged by Oweg shall be either equivalent to or less than the charges borne by Oweg on account of cancellation of an order by customers.

How will the Cancellation Fee charged?

The Cancellation Fee shall be deducted from the amount paid by the customer for the said cancelled order.

Oweg reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Oweg (as the case may be) on account of any cancellation of orders from Your end.

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